Costa Pacifica is a high end resort/hotel place in Baler, Aurora Province. If I am to describe this stunningly relaxing resort in one word, the word would be “imperfect”.
Though ranked as the number 1 resort in whole of Aurora province, the soft, fine and sandy beach offering of Costa Pacifica (which is literally few steps away) is not the soft white variety that you would typically find in a high end resort in the Philippines. But you will totally forget about the color of the sand as soon as you would see the awesome color of the sunrise, hear the calming sound of the beach and experience the exhilarating swells of its waves.
Though the very nice facilities and ambience of this resort can already be considered perfect, the reason for its imperfection is their overwhelming customer service flexibility. It’s more than perfect that is why I consider it ridiculously imperfect.
I know that check-in time for any resort or hotel is at 2:00 PM and request for early check-in would usually be granted starting at 10 in the morning depending on room availability. But what is insanely surprising is that we were granted a 6:00 AM early check-in even though we did not actually insisted or demanded for it.
Upon arriving in Baler super early in the morning, we went straight to this beautiful resort just to request on the possibility of our luggage to be kept in their storage area. And that we would just return at 2:00PM in time for our check-in. But surprisingly, we were already offered to check-in in our room right at that very moment!
To prove and push further their incredible customer service flexibility, they allowed us to avail our breakfast – which by the way was a delightful buffet – on the day we arrived. When in fact, the breakfast should only be availed the following day after we have spent overnight in that beautiful resort.
These two rare more-than-perfect experiences made me incredibly so impressed by the customer service orientation of the whole resort! It shut off my usual petulant morning crankiness making my whole throughout stay in Baler very pleasing and relaxing. I have been to lots of expensive hotels and resorts, but never was I granted this amazing level of generosity and flexibility.
Walang kadamot-damot… Kakaiba ka Kosta Pasipika!